Thanks for your interest in the products of CMYAUM.
We want you to enjoy your new purchase. However, if you need to return an item, we’re here to help. Please be aware of shipping limitations, returns, and warranty policy when ordering our product(s).
Shipping Limitations
1.The product(s) ordered by you,the Customer, will be delivered to the address you provided at the time of your order.CMYAUM will not ship to Post Office Boxes(P.O Boxes),freight forwarders, warehouses,distribution centers, airports or hotels.
2.We cannot ship to a different country than your billing address or the mailing address on your order - which is either your home address or business address.
3.We are not responsible for delays caused by carriers that may also delay delivery times.
The following may result in delayed shipping or delivery:
- Incorrect shipping address;
- Canceling items, combining orders or changing your shipping address;
- Carrier’s failure to deliver (e.g., blockage, civil commotions, riots, mobilization, strikes, lockouts, natural disaster outside human control - severe weather, plague or other epidemics, tornado, storm, hurricane - or any other cause beyond the seller's or carrier's control.)
- Customs clearance procedures.
4.Customers are responsible for all customs fees, duties, VAT, import taxes, special delivery fees administered by your government, and brokerage fees. These are not included in the cost of shipping or handling of your order, and we are unable to estimate those prices for you and are not able to pay those on your behalf.
Please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if you refuse the shipment because of unexpected import fees, the value of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
Shipping Area
1.US warehouse: We currently are not able to ship to: Islands, such as Hawaii or Puerto Rico, and addresses outside the continental U.S.
2.If there are other country，please contact us.
Postage
1.Free shipping on orders over $80 in the US(Except for undeliverable areas).
2.If there are other miscellaneous charges, According to the courier charges at that time
Processing time
1.We need 24-48 hours' processing time from monday to friday and then your order will be shipped.
Delivery Times
1.It's our goal to make sure your order is processed quickly and efficiently.
2.Please allow 7-14 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time may change according to the actual situation. Please check the order at backstage to confirm how long it will take for the delivery.
3.Any delivery dates provided are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your account if you have registered.
4.For pre-orders/backorders, please refer to the shipping date on the product page.
5.For more shipping information, you could contact us by leaving a message to info@cmyaum.com. We will get back to you in 24 hours.